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General questions:
General questions:What type of control panel is provided?Customtonez.com Hosting provides CPANEL X3 control panels for all your server control needs. The X3 panel includes flash movie tutorials on how to manage your web site. To view the movies, simply Login to your cpanel account and click on video tutorials. How do I get support?All support is handled through a support ticketing system. To open a ticketing support request, Login to your account and click on the open ticket area. Follow the directions to submit a support request. We will respond within 24 hours. What happens if I pay for a whole year of hosting up front, and then decide to cancel?If you pay for a whole year of hosting up front and decide to cancel, you will be refunded the remaining amount of months starting from the month after you cancel. For example, if you signup and pay for a year in advance on January 1st, and decide to cancel on June 5th, your refund amount will be calculated based on July through the end of the year at the monthly rate per your hosting package. How does Customtonez.com Hosting handle refunds for web hosting accounts?Hosting Account Refunds are available within 7 days of initial account signup. To initiate the refund process, please login to the Client Area and create a new support ticket indicating that you would like a refund and the reasons why. Your request will be processed within 24 hours and your account cancelled and all content deleted from our server. For Domain Names, please see the next faq item. How does customtonez.com hosting handle domain name refunds?Unfortunately, due to global domain registry policies (way beyond the control of Customtonez.com Hosting) domain names cannot be refunded, modified, or changed after intial registration and hence all SALES ARE FINAL. What this means, is that you need to pay careful attention to the domain name that you are requesting. Worst case senario, you own that domain for a year and it costs you $14.95 USD. What operating system is running on customtonez.com hosting servers?Customtonez.com Hosting servers run Linux based operating systems. Windows based web hosting is not available. What is the deal with the double commissions for bands and artists?Customtonez.com provides a way for bands and photographers to sell their creative content (ie, music and phots) as ringtones and wallpapers. This mobile content delivery service is free to setup and you can register at Customtonez.com Mytonez. Standard commission rates on all sales are $0.50 cents USD unless you are also signed up for Customtonez.com Web Hosting. If you signup for a web hosting package and maintain an active account with us, we will boost your commission to $1.00 USD on all sales! To activate this feature, first signup for a free content delivery account at Customtonez.com Mytonez and then enter your band or artist screen name in the REFERRAL ID section during hosting account signup. Imagine just 10 sales a month and you have already paid for a Customtonez.com Silver Hosting package. Our service is a great way to promote your music and/or photography to the mobile community, make extra money, and host a website all at the same time! How and when do I receive a commission check for my ringtones and wallpapers?Reporting is updated every two weeks, and Commissions are Paid via PAYPAL on the 3rd Friday of every month. Payments are sent to the email address setup for your account in the Customtonez.com Mytonez members area. Can I run PHP applications on my hosted account?Yes, we run PHP 5. Does customtonez.com hosting offer shell access?Yes, the Platinum package includes shell access. What if my band already has a website, or I am not in the market for a website?You can still benefit from the double commissions on all ringtones and wallpapers by signing up for a hosting account. You can use the account for transferring files, uploading songs used for streaming from your main site, etc. What version of Apache is running on Customtonez.com Hosting servers?Apache 2 What is an SSL certificate, and how does Customtonez.com Hosting deal with SSL?All orders are secured using SSL. Clients have the opportunity to purchase their own SSL certificate through our order add on section. What if I need more disk space, but I dont need to upgrade to the next hosting package, does Customtonez.com Hosing allow me to purchase just additional disk space?Yes, place an order for extra space in the "place order" section of the client login area. I have a problem that I just cant solve, where can I open a trouble ticket?Login to the client login area and open a ticket. We will respond within 24 hours. How do I cancel my hosting account?Login to the client login area and click cancel account under the orders section. We will respond within 24 hours. What if I want to talk to a real person, how do I contact Customtonez.com Hosting?Our contact information is: Customtonez.com Hosting, 2000 Wadsworth Blvd, Lakewood Colorado, 80214. Phone: 303-284-2717, email support@customtonez.com. Email is generally the best way to contact us. If you send an email we will respond within 24 hours. Where can I find how to guides and information on managing my hosting account?Login to your CPANEL account and watch the tutorial videos. Your CPANEL account login information can be found in your introductory email. I registered my domain with Customtonez.com Hosting, where do I manage my host records?The DNS management area and login credentials are included in your introductory email. The url is http://access.enom.com |
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